Velaro is a digital service built to provide users with a simple, secure, and reliable online experience.
We focus on transparency, accessibility, and responsive support so users can clearly understand how the service, billing, and subscription process work.
When a trial is available, the applicable trial price and the recurring subscription terms are shown during checkout before payment is completed.
By completing checkout, the user agrees to the trial period and the subscription renewal that follows unless the subscription is cancelled before the renewal date.
Subscriptions renew automatically according to the billing interval shown during checkout.
The selected payment method may be charged again at the start of each new billing cycle unless the subscription is cancelled in advance.
You may cancel your subscription at any time before the next renewal date to prevent future charges.
If you need help locating your subscription, contact support and include the email used during checkout and, if possible, the last four digits of the card used for payment.
A charge may occur when a trial converts into a paid subscription or when an active subscription renews automatically.
All applicable billing terms are presented during checkout before the payment is confirmed.
Refund requests are reviewed individually according to our policies and applicable law.
If you believe a charge was made in error, please contact our support team with the relevant details so your case can be reviewed.
If you need help with billing, account access, or subscription questions, you can contact us by email.