Velaro is a digital service built to provide users with a simple, secure, and reliable online experience.
We focus on transparency, accessibility, and responsive support so users can clearly understand how the service, billing, and subscription process work.
When a trial is available, the applicable trial price and the recurring subscription terms are shown during checkout before payment is completed.
By completing checkout, the user agrees to the trial period and the subscription renewal that follows unless the subscription is cancelled before the renewal date.
Subscriptions renew automatically according to the billing interval shown during checkout.
The selected payment method may be charged again at the start of each new billing cycle unless the subscription is cancelled in advance.
You can cancel it yourself, right now, on our cancellation page. You do not need an account — enter the email address you used at checkout and the last four digits of the card that was charged, and every matching subscription is cancelled immediately.
Cancel at any time before the next renewal date to prevent future charges. If the page cannot find your subscription, contact support with the same two details and we will find it for you.
A charge may occur when a trial converts into a paid subscription or when an active subscription renews automatically.
All applicable billing terms are presented during checkout before the payment is confirmed.
Refund requests are reviewed individually according to our policies and applicable law.
If you believe a charge was made in error, please contact our support team with the relevant details so your case can be reviewed.
No. There is no sign-up and no login here — the subscription is bought at checkout and the app account that comes with it lives in the app itself.
Everything you would have needed a website account for is public: cancelling your subscription and contacting support.
If you need help with billing, app access, or subscription questions, use our support form — it asks for the details that let us find your payment straight away.
You can also write to us directly: support@velaroproject.com